APIA and IAG working closer together

• Where do dismantlers draw the line on fair wear and tear? Who pays refurbishment costs and who decides what a fair and reasonable allowance is?

      IAG want the price that dismantlers put on partstrader to reflect the final price IAG will              

      pay. Price is to include any potential refurbishment work required. Dismantlers would like

      a universal rating system to categorise quality of parts. 

• Dismantlers feel there is a percentage of the IAG Repair Network that “Ping” dismantlers an automatic $40 on every panel supplied. Dismantlers refer to this practice as “Professional Upgrading”. One dismantler told the group that certain repairers on $300 of parts ask for $30 every time and on $1000 of parts ask for $100 for upgrading.

      Dismantlers to send proof of “Professional Upgrading” to Geoff at Hi Tech who will look    

       for trends and forward to IAG for action.

• The group was told that Dismantlers send parts to Repairers with road film, dust and dirt. How does a Dismantler check the quality of a panel when they are in this condition?

Dismantlers were encouraged to note the condition of panels prior to dispatch.

• Repairer commented that parts supplied via the Partstrader Network are in better condition than parts previously supplied.

• Dismantlers to get pro-active and request photos of parts requiring repairs prior to repairs and photos of panels in a repaired state prior to undercoating. Dismantlers encouraged as a group to ask for this to eliminate overcharging on upgrading work. Possibly sending photos to the Assessor assigned to the job. No photos, no upgrades. If this is to be adopted, IAG to inform the network of Repairers of this new requirement.

• Radiators, what is IAG’s stance on radiator checks?

      Radiators are to be supplied in a good, serviceable condition. Radiators showing signs of     

      leakage, rust or damage are to be checked at the dismantlers cost. IAG do not pay for

      radiator checks.

• Inhibitor, Repairers and Dismantlers should be aware that the correct inhibitor as specified by the manufacturer is being used and not generic type.

• What is the Dismantlers commitment to IAG in relation to lifetime guarantees on used parts?

       IAG cover the warranty on used parts. Dismantlers have to abide by the standard used parts

       guarantee agreement. Repairers approaching dismantlers 18 months after parts are supplied

       should be referred back to the IAG Assessor.

• Parts unused by some Repairers are returned for credits.

If a group of parts are supplied on Parts trader and okayed by the Assessor for purchase, say a trunk cut and the repairer decides to repair the rear panel and use all the other parts, the repairer should not get a credit on the rear panel section unless agreed by the dismantler prior to purchase of the parts. Refer the Repairer back to the Assessor.

• Printing Partstrader information.

Rob to send out instruction via Partstrader on how to print these sheets in landscape.

• VST Repairer Company. Photos are insufficient and information is inadequate.

Wayne to speak to the Assessors about this. Assessors only put out requests for parts on vehicles in non-aligned repairers not parts requests for network Repairers.

• Dismantlers to take the surprise out of parts requests for Repairers.

By using the comments field indicating exactly what the Repairer will get, when it will arrive and any other relevant information the Repairer needs to know prior to purchasing parts and to enable the Repairer to make an informed, balanced decision.

• Turners – What is happening in regards to selling or disposing of IAG wrecks?

Rob told the group that he is currently going through a RFP process with several parties to establish the way forward for his Salvage unit and the disposal of IAG wrecks.

• Parts double up on bulk quotes. What is the procedure for this?

Common sense to prevail. Repairer will make the final decision along with the Assessor on what is bought that best fits his time frame and the customer’s expectations. From time to time, dismantlers will be asked to price parts separately and to split bulk quotes. Feedback on this to be forwarded to Geoff at Hi Tech and to be monitored on this information by IAG.

• Bulk prices verse individual prices.

Used dismantlers prefer the option of bulk quoting. New parts suppliers prefer individual prices for each part.

• Dismantlers asked for notification on unsuccessful quotes and deleted jobs.

      Rob will investigate with eccentric the option for dismantlers to receive an email to this effect.

• Dismantlers quoting on parts they haven’t got (Quote & Hope)

If a dismantler is using this practice or buying parts in through a Parts Broker they should be noting this on their submission to supply parts. Once again, take the element of surprise out for the repairer. Quote and hope mentality often ends in a complaint to IAG from repairers about the dismantler.

• General wrap up of the day.

Dismantlers commented on the fact it is getting harder to source parts in Japan as there is a world wide demand for Japanese used parts. Fees now apply in Japan on vehicles being dismantled. These fees have to be passed on.

Dismantlers and Repairers agree that dismantlers not using partstrader should be removed or “Mapped” only for the marques they dismantle.

To be monitored by IAG and feedback to APIAs Geoff Mattews.

Thanks to all that took time out of their businesses to join us and contribute to a successful first Supplier meeting.